Legal
Privacy Policy
Effective date: February 2026
1. Introduction
KLM Digital ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.
2. Information We Collect
We may collect personal information that you voluntarily provide when contacting us, requesting a quote, or engaging our services. This includes your name, email address, phone number, business name, and any other information you choose to share. We also automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour.
3. How We Use Your Information
We use the information we collect to provide and improve our services, respond to your enquiries, send project updates and communications, process transactions, analyse website usage to enhance user experience, and comply with legal obligations. We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website. We may use third-party analytics services such as Google Analytics to help us understand website usage patterns.
5. Third-Party Services
We may use third-party service providers to assist in delivering our services, including hosting providers, analytics platforms, and payment processors. These providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes. We are not responsible for the privacy practices of third-party websites linked from our site.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymise it. Project-related data may be retained for the duration of our business relationship and a reasonable period thereafter for record-keeping purposes.
7. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws, you have the right to access, correct, or delete your personal information held by us. You may also object to the processing of your data or request its transfer. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
9. Changes to This Policy
KLM Digital reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any modifications constitutes acceptance of the updated policy.
10. Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at kyle@klmdigital.co or visit our contact page.