Legal
Terms & Conditions
Effective date: February 2026
1. Introduction & Acceptance
By accessing or using any services provided by KLM Digital ("we", "us", or "our"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services. These terms apply to all visitors, clients, and other users who access or use our services.
2. Services
KLM Digital provides digital marketing, web development, app development, SEO, and paid media services. The specific scope, deliverables, and timelines for each project will be outlined in a separate proposal or statement of work agreed upon by both parties prior to commencement.
3. Client Obligations
Clients agree to provide timely access to necessary materials, content, credentials, and feedback required for the delivery of services. Delays caused by the client in providing requested information may result in adjusted timelines and, where applicable, additional charges. Clients are responsible for ensuring that all materials provided to us do not infringe upon any third-party rights.
4. Intellectual Property
Upon full payment, clients receive ownership of the final deliverables as specified in the project scope. KLM Digital retains the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing. All proprietary tools, frameworks, code libraries, and methodologies developed independently by KLM Digital remain our intellectual property.
5. Payment Terms
Payment terms will be outlined in each project proposal. Unless otherwise specified, a deposit is required before work commences. Outstanding invoices are due within 14 days of issuance. Late payments may incur interest at a rate of 2% per month on the outstanding balance. KLM Digital reserves the right to suspend work on any project with overdue payments.
6. Limitation of Liability
To the fullest extent permitted by law, KLM Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from the use of our services. Our total liability for any claim shall not exceed the total fees paid by the client for the specific service giving rise to the claim.
7. Termination
Either party may terminate a project by providing 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the date of termination. Any deposits paid are non-refundable unless otherwise stated in the project agreement. KLM Digital will provide all completed deliverables upon receipt of final payment.
8. Governing Law
These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of the Western Cape, South Africa.
9. Changes to Terms
KLM Digital reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services following any changes constitutes acceptance of the revised terms. We encourage you to review these terms periodically.
10. Contact
If you have any questions about these Terms & Conditions, please contact us at kyle@klmdigital.co or visit our contact page.